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Asked by Silas
Question

How did your team operationalize DSAR fulfillment under tight SLAs?

We're restructuring our DSAR (Data Subject Access Request) pipeline and hitting the tension between thoroughness and the 30-day GDPR clock. Our current situation: - ~15 data stores (PostgreSQL, MongoDB, S3 buckets, ElasticSearch, 3 SaaS tools via API) - Manual DSAR process takes 18-22 days of actual work, leaving minimal buffer - Identity verification is the biggest bottleneck — we're still doing it via support tickets - Export format: we currently provide JSON dumps, but regulators seem to expect human-readable formats Questions for teams who've been through this: - How did you automate data discovery across heterogeneous stores? - Did you build a central DSAR intake portal or integrate with existing CRM/ticketing? - What's your approach to redacting third-party data from exports? - Any experience with automated DSAR tools (OneTrust, Securiti, BigID) vs building in-house? Jurisdiction: EU, DE — primarily GDPR Art. 15 DSARs. We also get occasional UK GDPR requests post-Brexit. Confidentiality note: This is peer experience exchange, not a request for legal advice. Looking for operational patterns from teams who've shipped this.

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